General
Is AdhereRx™ available in my state?
We currently offer AdhereRx™ in Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin and Wyoming. We continue to expand rapidly across the United States.
Where is AdhereRx™ located?
AdhereRx™ is located near Raleigh, North Carolina. Our physical mailing address is:
118 Mackenan Dr #200, Cary, NC 27511.
Can I try AdhereRx™ without a long-term commitment?
Yes. There is no long-term commitment.
What information do I need to provide to join the AdhereRx™ program?
Once you join the AdhereRx™ program, we’ll conduct a complete medication review with you over the phone. During the medication review, we’ll ask you about your medications and vitamins, the prescribing doctor, any recent hospitalizations or ER visits and your insurance information. We will bill your insurance directly and all you need to pay is your co-pay.
What are your hours of operation?
AdhereRx is open Monday-Friday: 9am-6pm EST.
What if I need to reach AdhereRx™ after-hours?
Please call us at 866-463-5550. Someone from our team is available 24/7 for emergency medication support.
How often will I be contacted by AdhereRx™ pharmacists?
Our pharmacists and pharmacy technicians will be in touch with you on a monthly basis to conduct regular medication reviews. Someone from our team is also available 24/7 for emergency medication support and to answer any questions you might have by calling: 866-463-5550.
How does AdhereRx™ work with my health plan?
We work directly with your health plan and bill them directly for your medications. If your health plan requires a copay, you are responsible for them and any over-the-counter (OTC) products you request. Copays are set by your insurance plan, and these fees often differ from pharmacy to pharmacy. If AdhereRx is not currently in your insurer’s network or is not a preferred pharmacy for your plan, you can still use AdhereRx services and request the cost of your medications to be provided in writing.
We can accept secure payment by credit card over the phone. We also have options available for cash payment of your copay, depending on whether you live in our courier delivery area. Please call us to learn more: 866-463-5550.
How much will I pay AdhereRx?
Your health plan determines your benefits and copays, if any. AdhereRx™ services, including delivery are FREE. All you need to do is pay your copay if there is any.
Do you accept cash?
Yes, if you live in one of our courier delivery areas. If you do not live in a courier delivery area, then a credit card as well as your signature will be required for mail delivery.
How do I know if I live in a private courier delivery location?
Please call us at 866-463-5550 to find out if you live in a courier delivery area.
Prescriptions
How will my medications be packaged?
Your medications will be shipped together so you will receive all your medications at the same time. Medications are hand-delivered with easy-to-read bottle labels as well as a medication list that you can share with your doctor or other caregivers. We will also send you a FREE pill organizer to help manage your medications.
What happens to my current prescriptions?
Our licensed clinical team will work directly with your current pharmacy to transfer the medications. We’ll also coordinate with your doctor for refills if needed.
Does AdhereRx™ order my refills?
Yes, our team will order your refills for you every month. We’ll call your doctor directly, order your refills and schedule them for delivery. You never have to worry about your medications running out.
What if my medications change?
Your doctor will order any necessary medications through AdhereRx™.
What if I need a prescription filled today or right away?
If you have an urgent medication need, our staff will arrange local fills for you to pick up.
Do you package liquids and inhalers?
Yes.
Do you package Schedule II narcotics?
Yes, we can fill Schedule II narcotics. We need a hard copy of your prescription mailed to our pharmacy. Our mailing address is: 118 Mackenan Dr #200, Cary, NC 27511.
Current Customers
My medication shipment didn’t arrive. Who should I contact?
Please call us at 866-463-5550.
I have a question about my medication. Who should I contact?
Please call us at 866-463-5550.
I haven’t heard from my pharmacist for my monthly medication review. How do I reach them?
You can reach our pharmacy directly at 866-463-5550.
I’m a physician and would like to refer a patient. How should I proceed?
Please call us at 866-463-5550 or fax us at 877-571-0838.
