Answers to Our Most Frequently Asked Questions

If the following sounds like you, AdherePack may be a good fit.

• I take 8 or more medications
• I have multiple conditions or chronic illnesses
• I can't remember when to take each of my medications...it's confusing and I can't keep up
• It's hard to take my medications as prescribed due to transportation, mobility, or other problems
• I rely on others to help me refill, pick up, and take my medications
• I make frequent trips to the ER or hospital due to my health issues

AdherePacks are available in blister or strip packaging. We'll help you choose which is right for you.

Blister Packs

Weekly packaging cards organize each dose in a small bubble with a paper backing. Each card has a simple chart to show when to take each dose.

Strip Packs

Medications are sorted into individual dosage packaging with a label on the outside that shows which pills are included and when to take them.

Our service and delivery are no additional cost to you. We only collect your insurance co-pay. If you’d like to add vitamins or other over-the-counter medications not covered by insurance, you can simply pay for them and ask to have them added to your service.

We can accept secure payment by credit card over the phone and we have options available for cash payment of your co-pay if you live in one of our private courier delivery areas. To learn more, please contact us at 1.866.463.5550.

Your health plan determines your benefits and co-pays. AdhereRx accepts most major insurance plans. If AdhereRx is not currently in your insurer’s network or is not a preferred pharmacy for your plan, you can still use our services and request the cost of your medications be provided in writing for reimbursement. If your health plan requires prescription co-pays, we’ll let you know before we send your medications.

We work directly with your care team to make sure all your prescriptions are always up-to-date.

Enrollment is easy. Call 1.866.463.5550 to speak with a qualified team member or fill out this form and we’ll call you. Be sure to check the correct box – either “I am a patient.” Or “I want to refer a patient.”

An AdhereRx pharmacist or trained clinician works with you or a trusted caregiver to conduct monthly reviews as needed and will also communicate issues and concerns across your care team – including doctors and other caregivers.

No. We’re here to make your medication routine safer and easier for you. If it’s best to have some of your medications separate, or if they come in non-pill form – like insulin or inhalers – we can supply those as well.

Your AdherePack medications will be delivered on a regular predetermined monthly schedule. If you have questions about your medication delivery, call us at 1.866.463.5550.

Your medications will be packed and shipped together in one convenient package. Medications are delivered with easy-to-read labels and simple instructions, as well as a medication list that you can share with your doctor or other caregivers. Depending on need, your medications may be packaged in strip or multidose blister compliance packaging.

If it’s best to have some of your medications separate, or if they come in non-pill form – like insulin or inhalers – we will supply those in your shipment as well.

Our licensed clinical team works directly with your current pharmacy or provider to transfer your prescriptions. We’ll coordinate with your entire care team for refills when needed.

Yes, our team arranges for all your refills every month. We call your provider(s) directly, arrange for refills and schedule them for delivery.

If you have an urgent medication need, our staff will arrange local fills for you or a caregiver to pick up. Our pharmacists are on-call 24/7. Please call 1.866.463.5550.

We have pharmacists on-call 24/7 ready to answer your questions. Please call 1.866.463.5550.

Yes, we can fill Schedule II-V medications, including narcotics. We need either a valid e-prescription or a hard copy of your prescription mailed to our pharmacy at: 118 Mackenan Dr #200, Cary, NC 27511.

Yes.

Your medications are packaged in a discreet, unmarked box; nothing identifies that medication is inside.

Please call us at 1.866.463.5550.

Please call us at 1.866.463.5550.

Please call our pharmacy directly at 1.866.463.5550

Please call us at 1.866.463.5550 to find out if you live in a courier delivery area.

The fastest way to find information on your transfer is to give us a call at 1.866.463.5550.